Privacy Policy

Last updated: 21 July 2026

1. Who we are

Exotic Rodentry operates the website exoticrodentry.co.uk.

For data protection purposes, the organisation responsible for your personal information is:

Exotic Rodentry

Email: info@exoticrodentry.co.uk

In this policy, “we”, “us” and “our” refer to Exotic Rodentry.

2. Information we collect

When you contact us through our website, by email, by telephone or through social media, we may collect:

  • Your name;

  • Your email address;

  • Your telephone number;

  • The contents of your enquiry;

  • Details of the animals, products or services you are asking about;

  • Any other information you choose to provide to us; and

  • Technical website information, such as your IP address, browser type, device information and cookie preferences.

We do not take payments or complete sales through this website.

Please do not submit sensitive personal information through our contact form unless it is genuinely necessary for your enquiry.

3. How we collect your information

We collect personal information directly from you when you:

  • Submit a contact or enquiry form;

  • Send us an email;

  • Telephone or message us;

  • Contact us through one of our social-media pages; or

  • Otherwise ask us for information, availability or a quotation.

Our website provider may also collect limited technical information when you visit the website.

4. How we use your information

We may use your information to:

  • Read, manage and respond to your enquiry;

  • Contact you by email or telephone;

  • Provide information about our animals, products or services;

  • Discuss availability, collection, delivery or other arrangements;

  • Prepare or provide quotations;

  • Maintain appropriate records of enquiries and correspondence;

  • Protect our website and business against fraud, misuse or security threats;

  • Comply with legal, regulatory or animal-welfare obligations; and

  • Understand how visitors use our website, where you have consented to analytics cookies.

We will not use contact-form information to send marketing emails or messages unless you have separately and clearly agreed to receive them.

5. Our lawful bases

Under UK data protection law, we must have a lawful basis for using your personal information.

Depending on the circumstances, we rely on:

Legitimate interests: We have a legitimate business interest in responding to enquiries, communicating with prospective customers, maintaining business records and operating a secure website.

Steps before entering into a contract: Where you ask about purchasing an animal, product or service, we may need to use your information to provide details, prepare a quotation or make arrangements at your request.

Legal obligation: We may use or retain information where this is necessary to comply with a legal or regulatory requirement.

Consent: We rely on consent before placing non-essential analytics or performance cookies on your device. You can withdraw or change your cookie consent at any time.

6. Cookies and website analytics

Our website is hosted by Squarespace.

Squarespace may use essential cookies and similar technologies to operate the website securely and provide its basic functions.

With your permission, Squarespace may also use analytics or performance cookies to provide information about how visitors use the website, such as page visits, traffic sources and general website activity.

You can accept, reject or manage non-essential cookies through the cookie banner displayed on the website. Rejecting non-essential cookies should not prevent you from browsing the main website or submitting an enquiry.

We do not currently use information collected through the website for targeted advertising.

7. Who we share your information with

We do not sell, rent or trade your personal information.

We may share information only where reasonably necessary with:

  • Squarespace, which hosts and supports our website;

  • Our email or communications provider;

  • IT, website or professional advisers working on our behalf;

  • Delivery or collection providers, where relevant and agreed with you;

  • Government bodies, regulators, law-enforcement authorities or professional advisers where disclosure is required or permitted by law; and

  • Another person or organisation where you have asked us to make the disclosure.

Service providers acting on our behalf are only permitted to use personal information for the services they provide to us.

8. International transfers

Some of our service providers, including Squarespace, may process personal information outside the United Kingdom.

Where personal information is transferred internationally, we take reasonable steps to ensure that an appropriate legal safeguard is in place, such as an adequacy regulation, recognised contractual safeguards or another transfer mechanism permitted under UK data protection law.

9. How long we keep your information

We normally retain general enquiry correspondence for up to 24 months after our last meaningful contact.

We may retain information for longer where:

  • You become a customer;

  • An enquiry remains active;

  • It is necessary to resolve a complaint or dispute;

  • We are required to keep it by law; or

  • It is reasonably required to establish, exercise or defend a legal claim.

When information is no longer required, we will delete it or securely dispose of it.

10. How we protect your information

We take reasonable organisational and technical measures to protect personal information against unauthorised access, loss, misuse, alteration or disclosure.

However, no internet transmission or electronic-storage system is completely secure. Please avoid including unnecessary confidential or sensitive information in website enquiries.

11. Your data-protection rights

Depending on the circumstances, you may have the right to:

  • Ask for access to the personal information we hold about you;

  • Ask us to correct inaccurate or incomplete information;

  • Ask us to delete your information;

  • Ask us to restrict how we use your information;

  • Object to our use of your information;

  • Ask us to transfer information you provided to another organisation;

  • Withdraw your consent where we rely on consent; and

  • Complain about how we use your personal information.

These rights do not apply in every situation, and the law may allow or require us to retain certain information.

To exercise a right, contact us using the email address provided at the beginning of this policy. We may need to confirm your identity before completing your request.

12. Complaints

Please contact us first if you have any concerns about how we use your personal information. We will try to resolve your concern promptly.

You also have the right to complain to the Information Commissioner’s Office, the UK regulator for data protection.

13. Third-party websites and social media

Our website may contain links to social-media pages or other external websites.

Those websites operate independently and have their own privacy policies. We are not responsible for the privacy practices or content of third-party websites.

Embedded content, such as maps, videos or social-media widgets, may allow the relevant third-party provider to collect information about website visitors. We will update this policy if we introduce services that materially change how visitor information is collected.

14. Changes to this policy

We may update this privacy policy when our website, business practices or legal responsibilities change.

The current version will always be published on this page, together with the date it was last updated.